Enterprise Customer Service Made Easy

Use One Multi-brand Helpdesk for Your Entire Ecommerce Agency

You think big. You could never be happy selling on just one Amazon or eBay account, so you built an ecommerce agency. Your revenues soared. But now that you support dozens of brands, you face incredible challenges in enterprise customer service.

Don’t suffer through managing scattered, siloed ecommerce support. Help all your customers from your preferred multi-brand helpdesk with ChannelReply.

Ecommerce Enterprise Customer Service with ChannelReply

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“Without ChannelReply it would be unmanageable to provide the level of satisfaction our customers expect from us.”

Howard Choi

Business Dev Manager

Golfio

Amazon, Walmart, Etsy, eBay, Shopify, Back Market and Newegg Support in One Helpdesk

Support All Your Accounts & Marketplaces

ChannelReply puts all your ecommerce customer service in one place, even if you support thousands of brands.

No per-account or per-user charges.

Connect unlimited Amazon, eBay, Shopify, Walmart, Etsy, Back Market and Newegg accounts. Our Shopify integration is not available for Gorgias.

Support all your customers on one screen in the multi-brand helpdesk you already rely on: Zendesk, Freshdesk, Gorgias, Re:amaze, Help Scout, Zoho Desk or Kustomer. Replies to all customer messages except Etsy messages appear in the marketplace’s messaging system and count as responses.

Re:amaze & Back Market

The ChannelReply App for Re:amaze Displaying Back Market Order Data

Newegg & Zoho Desk

Screenshot of ChannelReply’s Zoho Desk–Newegg Integration

The ChannelReply App for Zoho Desk Displaying Newegg Order Information

Kustomer & Etsy

The ChannelReply App for Kustomer Displaying Etsy Order Details

Boost Support Efficiency

Save money on training by teaching frontline agents to use only one system.
Answer buyer messages fast with the help of detailed order info.
Automate tedious tasks by plugging marketplace data into your helpdesk’s best tools.
Identify, filter and organize tickets by brand and marketplace.
Send personalized autoreplies to auto-resolve common questions. Personalized autoreplies are not yet available for Help Scout or Gorgias.
Manage eBay Resolution Center cases, Walmart returns, Shopify refunds, Newegg cancellations and much more. These actions are not yet available for Help Scout or Gorgias.