Help Scout Integration

Searching for a way to support Amazon, eBay, Shopify, Walmart, Etsy, Back Market or Newegg from Help Scout?

You can put down the spyglass—you’ve found it! ChannelReply makes answering marketplace messages even easier than replying to emails.

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I can't overemphasize how good ChannelReply is and how much it helps to keep our performance metrics in good standing.

Marlou Pereira

Super Trade

Scout Out Your Customers

No need to mount an expedition to see what your customer ordered. ChannelReply reports everything you need to know, right next to each message.

An Amazon Message in Help Scout with ChannelReply

Learn more about our Amazon integration Try Help Scout for free Referral link: ChannelReply may receive compensation if you use this link to sign up for Help Scout.

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Amazon Autoresponder Message in Help Scout

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ChannelReply’s eBay–Help Scout Integration in Action

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Help Scout–Shopify Messaging with ChannelReply

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A Walmart Escalation in Help Scout with ChannelReply

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Screenshot of ChannelReply’s Back Market–Help Scout Integration

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Newegg–Help Scout Integration Screenshot

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Screenshot of ChannelReply’s Help Scout–Etsy Integration

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WooCommerce buyer message in Help Scout with data in the ChannelReply app on the right

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Stop Digging through History

You shouldn’t have to search for the last message a buyer sent you. ChannelReply connects your ecommerce messages properly and brushes off unwanted text and links. Messaging is clean, simple and easy.

ChannelReply Cleaning Up eBay, Back Market, Walmart, Amazon, Etsy, Shopify and Newegg Messages for Help Scout Charlize

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Illustration of Approving an eBay Cancellation Request in Help Scout

Swat Common Problems

Every marketplace is buzzing with tiny annoyances. Chase them away with ChannelReply.

Mark Amazon messages as “No response needed”
Approve eBay cancellations and refund eBay returns
Reply directly to Walmart escalations and eBay, Shopify & Etsy New Order notifications
Validate or refund Back Market purchases
Remove items from Newegg orders

Free Yourself with Autoresponders

Unanswered customer questions can pull you down like quicksand. Build your own custom Help Scout autoresponders for Amazon, eBay, Shopify, Walmart, Etsy, Back Market and/or Newegg instead. They can even count toward Amazon’s 24-hour response time!

Amazon Autoresponder for Help Scout Illustration

Discover New Ways to Save Time

Charlize Connecting ChannelReply to Ecommerce Marketplaces by Magic

Send marketplace data to Help Scout’s Custom Fields and invent incredible time-saving Workflows. Use specifics like what the customer ordered or where they’re located to:

Move or reassign conversations

Add notes

Trigger auto-replies

Notify employees

And much more!

Get Organized

No explorer goes far with their gear in a jumble. ChannelReply gives you full control over which mailbox each marketplace account is connected to. Plus, you can set unique tags for every account, so you’ll always know where your messages came from.

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Amazon, eBay and Shopify Messages in Separate Mailboxes

Stay in the Know

Buyer messages are crucial, but so are marketplace notifications. We make it easy to get everything you need:

Amazon return requests, A-to-z claims and more

eBay orders, cancellations, returns, disputes, offers, and Resolution Center cases

Shopify orders

Walmart orders, returns and escalations

All standard one-way notifications

Move Fast

It takes just minutes to set up Help Scout integrations with Amazon, eBay, Shopify, Walmart, Etsy, Back Market and Newegg. Simply contact us if you ever need help and we’ll happily be your guides.

Help Scout Charlize Swinging on a Vine with Marketplace Messages Flying Behind Her

Discover More Answers

Need to know more? Knowledge awaits here!

FAQ

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Support

Get Help Finding the Way

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Help Scout Charlize Delivering Newegg, Shopify, Walmart, eBay, Amazon, Back Market and Etsy Messages with ChannelReply

Solution Found

ChannelReply’s Help Scout integration is the ecommerce support solution you’ve been looking for. Try it free and explore the world of easy customer service!

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