Newegg Helpdesk Integrations

There’s no better place to sell tech online than Newegg. But there are better places to help your customers—like in Zendesk, Freshdesk, Gorgias, or other world-famous helpdesks!

Easy-to-read conversations

All your other ecommerce tickets

Powerful automations

Unlimited custom email templates

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Detailed Newegg order data

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In-app actions*

*Available for Zendesk, Freshdesk, Re:amaze, Zoho Desk & Kustomer.

Newegg-helpdesk integration illustration with ChannelReply

Easy-to-read conversations

All your other ecommerce tickets

Powerful automations

Unlimited custom email templates

Detailed Newegg order data

In-app actions

(Available for Zendesk, Freshdesk, Re:amaze, Zoho Desk & Kustomer.)

ChannelReply’s Newegg-helpdesk integrations make support faster and easier. They even let you answer messages from Amazon, eBay, Back Market and more from the same screen.

“I've used ChannelReply across two multimillion-dollar ecommerce businesses and our Customer Experience strategy could not be implemented without it.”

Bryan Kutchera

Director of Channel Sales, E-Commerce

Reliable Asset Solutions

Options for integrating Newegg, NeweggBusiness and Newegg Canada with ChannelReply

All Newegg Platforms Supported

Link your helpdesk with Newegg, NeweggBusiness, and Newegg Canada. All ChannelReply features work with all three platforms!

Multichannel Customer Support Software

Finally, you can stop switching between Newegg and all your other support channels.

Answer messages from Amazon, Back Market, eBay, Shopify, Etsy and Walmart in the same helpdesk.
Support unlimited agents and unlimited marketplace integrations at no additional cost.
Consolidate further with your helpdesk’s native integrations like social, email and phone support.

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Charlie in a VR headset managing support for Newegg, Back Market, Shopify, Etsy, Amazon, Walmart and eBay at the same time

Illustration of the ChannelReply app for Newegg in Zendesk

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All the Data You Need for Great Service

Easily view full Newegg conversations and 50+ order details as you write replies* *All supported helpdesks except Zoho Desk allow you to view full conversations while writing replies.
See info on the most relevant order, each related package, and each item purchased on every ticket
Review order statuses, tracking IDs, SKUs, shipping addresses, and everything else you need to answer any question

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Better Message Templates

Answer messages in two clicks with unlimited custom message templates
Use Newegg data to personalize Zendesk or Gorgias macros, Zoho Desk or Re:amaze templates, Freshdesk canned responses, or Kustomer workspace shortcuts

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Powerful Newegg Autoresponders

Protect your seller performance with autoresponders that count toward Newegg’s response time
Easily use Newegg data to automatically trigger or prevent auto-replies* *"Requires Freshdesk, Zoho Desk, Help Scout, Re:amaze, Kustomer or Onsite Support
Personalize every response to sound flawlessly human* *Requires Zendesk, Freshdesk, Zoho Desk, Re:amaze, Kustomer or Onsite Support

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More Ways to Automate

Automatically assign tickets to the right agent, send notifications, and change priorities
Create custom tags for every Newegg account and platform, making tickets easy to target in automations
Use order data and tags to build advanced automated reports* Features vary by helpdesk and plan level.
Develop your own rules that instantly sort and organize tickets

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Illustration of using ChannelReply to cancel a Newegg order in Zendesk, remove an item in Re:amaze, and upload shipping info in Zoho Desk, Kustomer and Freshdesk

Newegg Actions in Your Helpdesk

Do more than message customers! Our Newegg integrations for Zendesk, Freshdesk, Zoho Desk, Re:amaze and Kustomer let you take actions right in the ChannelReply app.

Cancel Newegg orders as needed, including selecting the reason for the cancellation
Remove individual items from orders rather than cancelling the entire order
Upload required shipping info without leaving your helpdesk

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Swift Setup

Linking Newegg to ChannelReply takes less than 4 minutes. Just follow our Newegg integration instructions to get started in no time!

OPEN INSTRUCTIONS

Choice of eBay, Amazon, Walmart, Shopify, Back Market, Newegg and Etsy integrations in ChannelReply

OPEN INSTRUCTIONS

Answers to Every Question

Whether you want to read detailed help docs or talk to well-trained agents, you can get all the info you need.

FAQ

Direct answers to the biggest questions

Learn More

Support

Get Help Fast

Live Assistance

Stuck on setup? Want a live demo? Have too many questions for an email conversation? No worries—it’s easy to schedule a call with our Awesome Support Team!

Book a call

Compliance without Complexity

Use ChannelReply’s text remover to block specific text, links and more from reaching Newegg.
Create unique replacement or add-on signatures for each Newegg account and platform you connect.
Stay on-brand, follow official guidelines, and save time on every message!

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Illustration of Newegg support on an iPhone with Re:amaze and ChannelReply

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Mobile Support

Answer Newegg tickets on mobile in any supported helpdesk
Cancel orders & upload shipping info from your smartphone with Re:amaze or Kustomer
View all ChannelReply data in Gorgias, Re:amaze or Kustomer
View Newegg custom fields on mobile with Zendesk, Freshdesk, Zoho Desk, Help Scout or Kustomer

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Full List of Newegg Data

ChannelReply provides the following data on Newegg orders in your helpdesk:

Order Data

Order ID
Customer Name
Sales Channel
Seller ID
Creation Date
Fulfillment Option
Ship Service
Order Status
Invoice Number
Is Auto Void
Order Total
Item Amount
Shipping Amount
Discount Amount
Sales Tax
VAT Total

Duty Total
Recycling Fee Amount
Refund
Order Quantity
Order Downloaded
Shipping Address
- First Name
- Last Name
- Address 1
- Address 2
- City
- State
- Postal Code
- Phone Number
- Email Address
- Country

Product Data

Item Title
Seller Part Number
Newegg Item Number
MFR Part Number
UPC
Quantity Ordered
Quantity Shipped
Unit Price
Extended Unit Price
Extended Shipping Charge
Extended Sales Tax
Extended VAT
Extended Duty
Item Status

Package Data

Package #
Package Status
Ship Carrier
Ship Service
Tracking Number
Ship Date
Package Items
- Item Name
- Seller Part Number
- Quantity in Package

Charlie inserting a Newegg cartridge into a mobile gaming device

Get Started For Free

Faster Support, Lower Costs, Happier Customers

Answer messages up to four times faster than before. With ChannelReply, you have all your support in one place, all the data you need to craft great replies, and countless ways to automate. Launch your Newegg-helpdesk integration today!

Get Started For Free

Newegg Helpdesk Integrations

Newegg Support in Your Helpdesk

All Newegg Platforms Supported

Multichannel Customer Support Software

All the Data You Need for Great Service

Better Message Templates

Powerful Newegg Autoresponders

More Ways to Automate

Newegg Actions in Your Helpdesk

Swift Setup

Answers to Every Question

Compliance without Complexity

Mobile Support

Full List of Newegg Data

Order Data

Product Data

Package Data

Faster Support, Lower Costs, Happier Customers