Onsite Support Integration

Integrate Amazon, eBay, Etsy, Shopify, Walmart, Back Market and Newegg with Onsite for free!

Skip the frustrations of customer service with the helpdesk made for ecommerce. Every Onsite Support subscription includes ChannelReply, with all our features and unlimited messaging.

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Charlie getting positive reviews and high seller metrics for his cafe with Onsite Support integrations

Onsite’s Exclusive Amazon Partnership

Visiting an Onsite Support help site using the Get Product Support button on Amazon

Onsite Support is run by ecommerce sellers who work closely with Amazon on innovative support solutions. For example, Onsite lets you add a “Get product support” button to your Amazon return page–connecting customers directly with you, the brand. Finally, you can do the things other sellers only dream of!

Direct Amazon customers to your own dedicated, fully branded helpdesk
Avoid returns by offering real-time support with live chat, chatbots and smart responses
Add TOS-approved QR code support inserts to your product packaging
Help your customers self-support with custom-built knowledge bases, FAQs, videos, manuals and more!

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Illustration of an Onsite Support canned response with variables for the Item Title and Order Total custom fields

Exponential Efficiency

Make one agent as effective as an entire department. Use order data from all seven supported marketplaces to eliminate time-devouring tasks.

Create canned responses that enter info like which items the customer bought without you typing a single letter
Trigger automations based on details like ASIN, SKU, marketplace, or dozens of other possibilities
Build autoresponders for everything from Etsy “Thanks for your order” emails to Amazon replies that count as answers

Onsite-Amazon Integration

Link Onsite to the Amazon PLS* *PLS = Product Lifecycle Support, which includes the “Get product support” button on return pages. program and Buyer-Seller Messaging to create the ultimate Amazon support solution.

Answer messages, emails and live chats from all your Amazon brands on one screen
View order data beside any Amazon ticket
Mark messages as “No response needed” or trigger Amazon’s “Request a Review” button
View data on up to 10 of the customer’s most recent orders from the same Amazon account

Learn More About Our Amazon Integration

Onsite-eBay Integration

Illustration of Charlie’s Coffee coffee beans in an eBay box

Use ChannelReply’s unrivaled eBay integration to achieve record-breaking response times.

Handle all your eBay support in Onsite, from messages to Best Offers to Resolution Center cases
Monitor and respond to eBay feedback with optional interactive notifications
Take actions like approving cancellations, issuing refunds and much more

Learn More About Our eBay Integration

Onsite-Walmart Integration

ChannelReply’s Onsite-Walmart integration flattens the speedbumps in Walmart support.

Respond directly to messages, escalations and even New Order notifications
Update shipping statuses and acknowledge orders
Get every order detail you could need for support, from item SKUs to tracking IDs
Refund returns, process cancellations, acknowledge orders, and update shipping statuses

Learn More About Our Walmart Integration

Canceling a Walmart order in Onsite Support

Etsy-Onsite Integration

Etsy is the only marketplace that won’t accept replies from any app, but ChannelReply can still help you speed up support!

Get all your Etsy messages and order details in Onsite
Reply directly to Etsy messages to email the customer,**Possible anytime the customer’s email address is available, including on all order-related tickets or hit “Reply on Etsy” to hop right into the conversation on Etsy
Complete orders from Onsite by uploading shipping details

Learn More About Our Etsy Integration

Onsite-Shopify Integration

Whether you have one Shopify store or one hundred, ChannelReply lets you provide seamless support to all your shoppers.

See dozens of details about the customer’s most relevant order automatically
View info on up to 10 of the customer’s most recent orders from the same store
View a customer’s orders from your other stores anytime they have purchased from more than one
Cancel, refund, and/or restock Shopify orders
Update customer and order info in your Shopify records right from Onsite

Learn More About Our Shopify Integration

Canceling and refunding a Shopify order in Onsite Support

Back Market–Onsite Integration

Charlie getting a refurbished version of his previously exploded coffee machine from Back Market

Selling refurbished electronics online can be a challenging business. Minimize your Back Market returns and support costs with ChannelReply!

Reply to any Back Market ticket to contact the agent who’s supporting your customer
Validate orders, upload shipping info, and cancel or refund items on Back Market tickets
Create your own powerful canned responses with over 20 possible placeholders

Learn More About Our Back Market Integration

Onsite-Newegg Integration

Why log in to Newegg just to answer messages? ChannelReply lets you handle it all with the help of Onsite’s incredible support tools.

Stop worrying about response time limits with Newegg-compatible autoresponders
Upload shipping details, cancel orders, or remove items with ChannelReply actions
Get all the order info you need to respond fast without looking anything up on Newegg

Learn More About Our Newegg Integration

Uploading shipping info to Newegg in Onsite Support

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Choosing to integrate eBay, Amazon, Walmart, Shopify, Back Market, Newegg or Etsy first in ChannelReply

Instant Setup

Integrating ChannelReply with Onsite Support takes less than 2 minutes. Check out our simple Onsite integration instructions to get set up in no time!

OPEN INSTRUCTIONS

Translating German to English with Google Translate or DeepL in Onsite Support

Automatic Translation

Automatically translate your ChannelReply tickets! Onsite’s Google Translate and DeepL integrations are fully compatible with ChannelReply.

Notification Control

Your notifications are yours to command. With unlimited messaging, you can get every update you could ask for. And if that actually sounds awful, no worries! You can also cut back to only critical events like negative feedback and cancellations.

Notification Samples

Examples of ChannelReply’s Amazon, eBay, Walmart, and Shopify Notification Settings

Examples of ChannelReply’s Back Market, Newegg and Etsy Notifications

Support for You and Your Team

To provide incredible support, you need incredible support. Our expert agents are here for you all seven days of the week.

Quick Info

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Deep Knowledge

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Live Support

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Charlie serving all his ecommerce customers from Onsite Support

Finally, the All-in-One Helpdesk for Ecommerce!

Custom-built help sites. Unique Amazon power-ups. Unlimited messaging for Amazon, eBay, Etsy, Shopify, Walmart, Back Market and Newegg. With Onsite’s power and ChannelReply’s integrations, you’ll have an unbeatable ecommerce helpdesk.

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