You started selling on WooCommerce because you dreamed of building a business. But now that you have, you’re spending way more time than you ever expected on support. ChannelReply’s WooCommerce integration puts all your messages and order info on one screen so you can solve requests faster.
WooCommerce & Zendesk
WooCommerce & Freshdesk
WooCommerce & Help Scout
WooCommerce & Gorgias
WooCommerce & Re:amaze
WooCommerce & Zoho Desk
WooCommerce & Kustomer
WooCommerce & Onsite Support
Fly through support faster than ever with messages and orders together on one screen. Reply to WooCommerce customers from inside your helpdesk without looking up their orders in another tab!
Unchain yourself from your keyboard. Let ChannelReply’s custom fields and variables automatically fill in the blanks in your canned responses.* Available in all supported helpdesks except Help Scout. Never again will you need to painstakingly type in or copy over order details.
Issue refunds on any WooCommerce order without opening WordPress.* Requires Zendesk, Freshdesk, Re:amaze, Zoho Desk, Kustomer, or Onsite Support. Choose which items in the customer’s order to refund, how much to refund, and whether or not to restock. It’s all right there in the ChannelReply app!
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How many times a day do you have customers asking whether their order has shipped or requesting a cancellation? ChannelReply lets you update the status of their order without clicking away from their ticket. Switch the order status to Completed, Cancelled, Refunded and more with our Edit Order actions.* Requires Zendesk, Freshdesk, Re:amaze, Zoho Desk, Kustomer, or Onsite Support.
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Ever have a customer reach out because they gave you the wrong shipping address? With ChannelReply, you can correct addresses, phone numbers, and even customers’ names from your helpdesk.* Requires Zendesk, Freshdesk, Re:amaze, Zoho Desk, Kustomer, or Onsite Support.
If you built your own store with WooCommerce, you can build your own WooCommerce autoresponder with ChannelReply!
Connect your customer service platform to unlimited WooCommerce stores. Even better, you can also integrate Amazon, eBay, Etsy, Walmart, Newegg and more at no extra cost. You only need one app: ChannelReply.
Your most valuable customers deserve special treatment! Set your own thresholds for automatically tagging high-value orders and customers. Use those tags to trigger special auto-replies, ticket priority upgrades and more.
Never get lost in setup. Our short videos and step-by-step instructions show you every single click so you never have to figure out anything for yourself. You’ll be done and receiving messages with order data in as little as 4 minutes!
READ INSTRUCTIONSOur highly trained agents are here to assist you seven days a week.
ChannelReply provides dozens of WooCommerce order details with each ticket:
Order Data
Products
Customers
Save countless hours of looking up orders and typing out the same details day after day. Use ChannelReply’s WooCommerce integration to make support easier and get back to building the business of your dreams!
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