Zoho Desk Integration

Zoho Desk already makes it easy to handle most of your support on one screen. All that’s missing is a great tool for ecommerce—something that can help Zoho with Amazon, eBay, Shopify, Etsy and more. Something like ChannelReply.

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The old way

Zoho Desk as a Building with Etsy, Shopify, eBay, Back Market, Walmart, Amazon and Newegg Shoddily Tacked On

The new way

Zoho Desk as a Skyscraper with Shopify, Newegg, Etsy, eBay, Amazon, Back Market, and Walmart Connected by ChannelReply

I can't overemphasize how good ChannelReply is and how much it helps to keep our performance metrics in good standing.

Marlou Pereira

Super Trade

Built for Better Service

Illustration of Ecommerce Order Info in a Zoho Desk Template

ChannelReply saves you from unnecessary clicking, typing, searching and shuffling. With fewer distractions, you can focus on delivering amazing support in record time.

See detailed order info beside each message
Automatically personalize your snippets, templates and auto-replies
Sort tickets into the right views with custom tags
Get clean, threaded conversations with minimal clutter

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Zoho-Amazon Integration

Building a Better Amazon Integration with ChannelReply

Amazon has tough standards for support. ChannelReply helps you meet their requirements and rise above the competition.

Count toward Amazon’s response time limits—even with auto-replies
Mark messages as “No response needed” inside Zoho Desk
Prevent agents from breaking Amazon rules with custom text blocking
Trigger review requests at the perfect moment

Learn More About Our Amazon Integration

eBay-Zoho Integration

Illustration of ChannelReply’s eBay Integration for Zoho Desk

eBay messaging was never designed for growing businesses, but Zoho Desk is made for them. Let your agents support eBay from Zoho—without sharing your eBay password.

Answer messages and view order data without logging in to eBay
Contact any buyer directly through our New Order notifications
Take actions like approving cancellations or Resolution Center refunds
Get all critical notifications, from payment disputes to return requests

Learn More About Our eBay Integration

Zoho-Walmart Integration

Charlie Opening his Walmart Customer Service Toolbox

With everything from amount paid to item SKU to tracking ID in Zoho Desk, you’ll never need to look anything up on Walmart.

Reply directly to buyer messages and even to Walmart escalations
Update shipping statuses and acknowledge orders
Process cancellations and issue refunds on returns
Use a wealth of order data to personalize templates, auto-replies and more

Learn More About Our Walmart Integration

Shopify-Zoho Integration

Illustration of ChannelReply’s Zoho-Shopify Integration

Zoho’s free Shopify app is great if you’re starting small. But ChannelReply’s Shopify integration is for those who think big.

Don’t just view order data—use it in rule conditions, templates, etc.
Cancel orders, issue refunds, edit buyer details and more
Choose whether or not to get tickets for each new order
See up to 10 of the customer’s most recent purchases

Learn More About Our Shopify Integration

Zoho–Back Market Integration

Charlie Welding ChannelReply and Back Market Together for Zoho Desk

Back Market support can be a challenge when you can’t write your message and look at order details at the same time! ChannelReply fixes that and shows you everything in one place.

See the message, view order details, and craft your reply on one screen
Build autoresponders that mark messages as Answered in Back Market
Opt in or out of New Order notifications
Validate items, issue refunds, and upload tracking info from Zoho

Learn More About Our Back Market Integration

Newegg-Zoho Integration

Illustration of ChannelReply’s Zoho-Newegg Integration

Answer questions from Zoho even faster than you would on Newegg.

See more than twice as many order details as you would see answering a message on Newegg
Beat Newegg response time requirements with custom templates and autoresponders
Support all your customers across Newegg, NeweggBusiness and Newegg Canada
Upload shipping info and cancel orders or specific items as needed

Learn More About Our Newegg Integration

Zoho-Etsy Integration

ChannelReply Powering Etsy Support in Zoho

Electrify your Etsy support and help customers with shocking speed.

Pull Etsy messages and order details into Zoho Desk
Reply from Zoho to email your Etsy customers, or jump straight to the conversation on Etsy from any ticket
Complete orders faster by uploading shipping info from Zoho
Automatically personalize your templates with order info

Learn More About Our Etsy Integration

Stay Informed

ChannelReply can help you get all your important marketplace notifications, including:

Amazon A-to-z claims

eBay cases, cancellations & disputes

Walmart returns & escalations

New orders

All other normal email notifications

Choosing Between Zoho Desk Ecommerce Integrations

Blueprints for Success

Detailed instructions and video guides make sure setup is painless. Start your free trial to launch our setup walkthrough or check out our how-to article here.

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Concrete Answers

FAQ

Simple answers to the big questions

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Real people with real knowledge

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Charlize and Charlie Looking Out at the Ecommerce Integrations ChannelReply Built for Zoho Desk

A Strong Foundation for Amazing Support

Scrap your scattered messaging systems. Use Zoho Desk for Amazon, eBay, Shopify, Etsy, Walmart, Back Market and Newegg customer service. All you need to put it together is ChannelReply.

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