Published on Mar. 20, 2019 | Last updated on Sep. 06, 2024
Integrating Gorgias with ChannelReply is as easy as pie—and by that, we mean eating a pie someone else baked. Follow along with the instructions below and you’ll be done in minutes.
You can either follow along with the video below and then skip ahead to "What's Next?" or continue reading these instructions below the video.
In your Gorgias account, copy the URL on any page.
Paste this into the “Gorgias Domain” field in your ChannelReply account. Everything will be auto-removed except the part unique to your Gorgias instance. For example, after we pasted in https://channelreply.gorgias.com/app from our Gorgias account, everything except “channelreply” was removed.
Next, enter your Gorgias login email in the Gorgias Account Email field. If you're not sure you remember it, you can find this email address in Gorgias. Click your name in the lower left and choose "Your profile."
You can then copy your login email from the "Your email" field.
Paste it into the "Gorgias Account Email" field in ChannelReply.
Once both fields are filled in, click “AUTHENTICATE.”
If the details you entered are correct, “AUTHENTICATE” will change to “AUTHENTICATED” as the testing completes. Green checkmarks will also appear next to each field.
The page will then be refreshed, and you'll automatically be redirected to the success screen shown below.
Gorgias integration is now complete! You can safely leave setup now and resume later.
What's Next?
If you’d like to continue with setup now, click on the icon of whichever marketplace you’d like to connect first. You’ll be taken to the appropriate setup walkthrough. Written instructions are available at the following links:
Amazon
eBay
Shopify
Walmart
Back Market
Newegg
Etsy
WooCommerce
Zendesk
Freshdesk
Help Scout
Gorgias
Re:amaze
Zoho Desk
Kustomer
Onsite
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