Menu Icon

Amazon Integration

Once upon a time, our Amazon support got out of hand. We started forwarding Amazon emails to our helpdesk to get them back under control. But to our dismay, everything arrived in a jumble of raw data, and conversations weren’t threaded.

Chaotic Amazon Messaging without ChannelReply
Grey Swoop Background

We’ve solved that problem with ChannelReply.

Now you can integrate your Amazon account with your customer service platform* and make support faster, better, and easier.
Easy Amazon Messaging with ChannelReply
Start your free trial
Stephen Ashley
“ChannelReply makes managing customer service on Amazon efficient and effective. We can handle 4x the amount of volume and improve satisfaction across the board. Very satisfied.”
Stephen Ashley
|
eCommerce Technical Analyst at QUIKSILVER

Available for Your Helpdesk

Small Zendesk Logo

Amazon-Zendesk Integration

Small Freshdesk Logo

Amazon-Freshdesk Integration

Small Help Scout Logo

Amazon–Help Scout Integration

Small Gorgias Logo

Amazon-Gorgias Integration

Small Re:amaze Logo

Amazon-Re:amaze Integration

Small Zoho Desk Logo

Amazon–Zoho Desk Integration

Small Kustomer Logo

Amazon-Kustomer Integration

Small Onsite Support Logo

Amazon-Onsite Integration

Amazon + Zendesk Icon Amazon & Zendesk Down Caret
Magnifier Icon
Zendesk-Amazon Integration Screenshot
Learn more about our Zendesk integration
Try Zendesk for free
Amazon + Freshdesk Icon Amazon & Freshdesk Down Caret
Magnifier Icon
Screenshot of ChannelReply’s Freshdesk-Amazon Integration
Learn more about our Freshdesk integration
Try Freshdesk for free
Amazon + Help Scout Icon Amazon & Help Scout Down Caret
Magnifier Icon
Amazon–Help Scout Integration Screenshot
Learn more about our Help Scout integration
Try Help Scout for free
Amazon + Gorgias Icon Amazon & Gorgias Down Caret
Magnifier Icon
Amazon-Gorgias Integration with ChannelReply
Learn more about our Gorgias integration
Try Gorgias for free
Amazon + Re:amaze Icon Amazon & Re:amaze Down Caret
Magnifier Icon
Re:amaze–Amazon Integration Screenshot
Learn more about our Re:amaze integration
Try Re:amaze for free
Amazon + Zoho Desk Icon Amazon & Zoho Desk Down Caret
Magnifier Icon
Zoho Desk–Amazon Integration with ChannelReply
Learn more about our Zoho Desk integration
Try Zoho Desk for free
Amazon + Kustomer Icon Amazon & Kustomer Down Caret
Magnifier Icon
Amazon-Kustomer Integration Screenshot
Learn more about our Kustomer integration
Request a demo of Kustomer
Amazon + Onsite Support Icon Amazon & Onsite Support Down Caret
Magnifier Icon
Screenshot of ChannelReply’s Amazon live chat integration with Onsite Support
Learn more about our Onsite integration
Create your Onsite Support account
Amazon, eBay, Walmart and Webstore Support on One Screen

Easier Support

Answer all your customers—whether they’re from Amazon, eBay, Walmart, or your own website—from a single screen

  • Keep track of every conversation with automatically threaded tickets
  • See important info about the buyer and their order on each ticket
  • Mark messages as “no response needed” without logging in to Amazon
  • Field multiple support agents with individual logins

Faster Answers

Response Icon

Create canned responses and automated replies

Radar Tracking Icon

Manage and track social media support requests and phone calls

Bar Chart Analysis Icon

Collect, analyze and act on customer service data

Helpdesk Integration Icon

Get all your one-way notifications instantly including return requests and A-to-z Guarantee claims

Grey Swoop under White Swoop Background Divided Grey Oval Background

Better Team Management

  • Assign tickets to the right agents and order them by priority
  • Track who sent which reply so agents can’t shift blame or steal credit
  • Organize your agents in groups based on expertise, making sure only agents who understand Amazon work with your Amazon customers
START YOUR FREE 14-DAY TRIAL View pricing
Better Team Management
CR Feedback

Boost Ratings & Reviews with CR Feedback

Paid Add-on or Standalone App

Lift your Amazon seller rating and product reviews into the sky using set-and-forget feedback requests.

  • Automate Amazon’s Request a Review button or create custom email templates
  • Set your own send conditions: right after an order is placed, days after the package is delivered, or anything in between
  • Watch the five-star ratings come in!

Learn More About CR Feedback Right Arrow

Select Amazon Region in ChannelReply

Connect in a snap

Connecting Amazon to ChannelReply takes less than five minutes. Simply follow our built-in setup walkthrough and you’ll be done in no time.

CONNECT AMAZON
Select Amazon Region in ChannelReply

Get Answers

Still unsure if ChannelReply is the solution you’re looking for?

FAQ Icon
FAQ
Our FAQ is just waiting for you to visit.
Find answers
Headphones Icon
Support
Always happy to answer your questions!
Ask Anything
Charlie Leaning on a Clock and Checking His Watch

Better Customer Service, Higher ROI

Who says you can’t do something faster and better at the same time? ChannelReply saves your team from needless busywork, helping them provide better support and reducing the hours they need to get the job done. Save money and improve your seller rating at the same time!

GET STARTED