Kustomer Integrations

No tabs. No tickets. No kidding.

Kustomer’s groundbreaking helpdesk makes support truly seamless. And now, you can get Kustomer integrations with Amazon, Walmart, Etsy, eBay, Shopify, Back Market and Newegg. View every conversation with a customer and each order they’ve contacted you about in a single browser tab.

Illustration of eBay, Shopify and Etsy Conversations in a Single Kustomer Timeline

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“I've used ChannelReply across two multimillion-dollar ecommerce businesses and our Customer Experience strategy could not be implemented without it.”

Bryan Kutchera

Director of Channel Sales, E-Commerce

Reliable Asset Solutions

Illustrations of the ChannelReply App for Kustomer with Newegg, Shopify, Amazon, eBay, Back Market, Etsy and Walmart Data

Save Yourself a Trip

Stop looking up order info in other tabs. ChannelReply provides every detail from order ID to shipping address right beside each message.

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Simplify & Scale

Charlize Playing Whack-a-Tab with Amazon, eBay, Etsy, Shopify, Walmart, Back Market and Newegg Support vs. Simplified Support with ChannelReply

Use Kustomer’s incredible tools to speed up support everywhere you sell online.

Personalize your replies automatically by turning ChannelReply order data into Kustomer Shortcut placeholders
Never worry about SLAs on sites like Amazon and Newegg again—build precision autoresponders that count as human replies
Use ChannelReply data to trigger business rules, sort messages in Searches, and more
Pull info from unlimited stores and accounts into the single window of the ChannelReply app

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Amazon-Kustomer Integration

Illustration of ChannelReply’s Kustomer-Amazon Integration

Clear Amazon messages at record speed and meet all of Amazon’s response time requirements.

Auto-populate Shortcuts and autoreplies with details like order status and latest delivery date
Mark messages as “No response needed” or trigger the “Request a Review” button from Kustomer
View up to 10 of the customer’s recent orders without switching to older messages

Learn More About Our Amazon Integration

Kustomer-eBay Integration

Charlize Countering Charlie’s eBay Offer with ChannelReply

Do much more than answer messages. With ChannelReply, you can manage all your eBay support from Kustomer!

Process cancellations, refunds, and Best Offers
Solve Resolution Center cases by uploading required info and answering questions
Reply directly to our optional feedback alerts and New Order notifications to contact your customers

Learn More About Our eBay Integration

Walmart-Kustomer Integration

Illustration of Choosing the Reason for a Walmart Cancellation in Kustomer

Provide exceptional support for Walmart shoppers. It’s easy when every order detail appears right in Kustomer!

Reach your customers painlessly—respond directly to messages, escalations, and even order notifications
Get 30+ Walmart order details with each ticket, including tracking ID and items purchased
Acknowledge or cancel orders, upload shipping info, and refund returns using our in-app actions

Learn More About Our Walmart Integration

Kustomer-Shopify Integration

ChannelReply Automatically Providing a Shopify Tracking ID to Charlie

Nobody can deny that Kustomer’s free Shopify integration is pretty good. But if you're tired of clicking around or having order info in your Timeline, ChannelReply is the alternative you’ve been looking for.

Scroll through all your Shopify order info in a single sidebar pane
Manage refunds, returns and cancellations
Edit order details and customer information right inside Kustomer

Learn More About Our Shopify Integration

Back Market–Kustomer Integration

Illustration of a Threaded Back Market Conversation in Kustomer with Validate, Cancel and Refund Actions

Stop going back to Back Market to check for messages and orders. Answer questions and finalize orders right in Kustomer instead.

Respond to any message to contact the CCBM agent supporting your customer
Validate orders, upload shipping info, or issue item-by-item refunds, even on order notifications
Don’t limit yourself to Back Market templates—create Kustomer templates with over 4X more data-rich placeholders

Learn More About Our Back Market Integration

Kustomer-Newegg Integration

Charlize Processing a Newegg Shipment with ChannelReply

Simplify Newegg support. Get even more comprehensive order data than you would get in Newegg’s native support interface!

View more than 50 order details beside each message
Sort your messages fast with optional tags for returns, cancellations, SBN order notifications and more
Upload shipping info, cancel orders, or remove items from orders, all from inside Kustomer

Learn More About Our Newegg Integration

Etsy-Kustomer Integration

Personalized Etsy Autoresponder Messages Generated by Kustomer

While Etsy Messages won’t accept responses from any external tool, you can still use Kustomer to speed up Etsy support.

Integrate Etsy data into Kustomer business rules to auto-assign requests to specific teams or agents
Create advanced Etsy order autoresponders that email customers with the details of their order
Complete orders by uploading shipping info from Kustomer

Learn More About Our Etsy Integration

Illustration of Etsy support on an iPhone with Kustomer and ChannelReply

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Mobile Responsive

Use all ChannelReply features on your smartphone! Kustomer’s mobile-responsive interface lets you answer messages, view order data, and take in-app actions.

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To Notify or Not to Notify?

You decide! Whether you want all your notifications or just critical things like cancellations and A-to-z claims, you have full control.

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Notification Samples

Examples of ChannelReply’s Amazon, eBay, Walmart, and Shopify Notification Settings

Examples of ChannelReply’s Back Market, Newegg and Etsy Notifications

Integrating eBay, Amazon, Walmart, Shopify, Back Market, Newegg or Etsy with ChannelReply

2-Minute Setup

Integrating Kustomer with ChannelReply is as quick as it is easy. See if you can beat our record of 90 seconds! Just follow the steps that appear when you start your free trial, or follow our written Kustomer integration instructions.

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Our Awesome Support Team is here for you seven days a week. Drop us a message, schedule a call, or find answers fast in our FAQ.

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Live Support

Schedule a demo, Q&A call, or setup assistance session at a time that works well for you.

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Charlize Relaxing and Watching eBay Positive Feedback Notifications from ChannelReply

Help All Your Customers from Kustomer

Take your omnichannel capabilities to the next level. Integrate Kustomer with Amazon, Walmart, Etsy, eBay, Shopify, Back Market and Newegg. All you need is ChannelReply.

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